[연구 보고서] 2014 현대자동차 판매위원회 직무스트레스 실태조사




2014 현대자동차 판매위원회 직무스트레스 실태조사 연구사업 결과 보고서


크리에이티브 커먼즈 라이선스
2014 현대자동차 판매위원회 직무스트레스 실태조사 연구사업 결과 보고서

 크리에이티브 커먼즈 저작자표시-비영리-변경금지 4.0 국제 라이선스에 따라 이용할 수 있습니다.




Ⅰ. 연구의 목적과 방법 ······························································································· 1


1. 연구의 배경과 목적 ································································································ 1

 1) 연구의 배경 ········································································································· 1

 2) 연구의 목적 ········································································································· 4


2. 연구사업의 경과 ····································································································· 4

 1) 사업 설계 ············································································································· 5

 2) 설문 설계 ············································································································· 5

 3) 조합원 교육과 현장 선전·························································································· 5

 4) 설문조사 ·············································································································· 7

 5) 조사 결과 분석 및 해석 ··························································································· 7


3. 연구의 방법과 내용·································································································· 8

 1) 연구의 방법 ·········································································································· 8

 2) 조사의 주요 내용과 사용 설문도구 ············································································ 8



Ⅱ. 설문 분석 결과 ···································································································· 18


1. 기초 인적 사항 ······································································································ 18


2. 직무스트레스 요인 ································································································· 23

 1) 남성 노동자의 직무스트레스 요인 평가 결과 ······························································ 24

 2) 여성 노동자의 직무스트레스 요인 평가 결과 ······························································ 27

 3) 판매위원회 노동자들의 직무스트레스 요인 특성 ························································· 30


3.노동과 휴식 ·········································································································· · 31

 1) 노동시간 ·············································································································· 31

 2) 휴일과 주말 근무 ····································································································33

 3) 가사일 및 가족 돌봄 ································································································34

 4) 여가활동 ···············································································································37

 5) 여가생활의 장애물 ··································································································42

 6) 사회적 필요에 따른 노동시간의 적정성 ······································································ 44

4. 노동강도 ················································································································46

 1) 노동강도에 대한 평가 ····························································································· 46

 2) 업무 후 소진 ··········································································································48

 3) 노동강도 강화 원인 ·································································································48

 4) 적정 노동강도 ······································································································· 52


5. 노동조건의 변화 ····································································································· 53

 1) 노동시간의 변화 ···································································································· 53

 2) 노동 밀도 ············································································································· 54

 3) 현장통제 ···············································································································55

 4) 업무 관련 갈등 ·······································································································56


6. 현장통제 및 직장 내 괴롭힘 ······················································································ 57


7. 감정 노동 ···············································································································60


8. 사회경제적 조건 ······································································································63

 1) 임금 수준과 안정성 ·································································································63

 2) 영업활동을 위한 개인 지출 ·······················································································67

 3) 가구 소득과 지출, 경제적 필요 충족 ···········································································69

 4) 생활상의 애로사항 ··································································································74

 5) 주관적 사회적 지위 ·································································································77


9. 건강 관련 행동 및 생활 습관 ······················································································80

 1) 흡연 ·····················································································································80

 2) 음주 ·····················································································································83

 3) 운동 ·····················································································································84


10. 건강진단과 재해 발생 현황 분석 ···············································································87

 1) 모 지회 2013년도 건강진단 결과 분석 ········································································87

 2) 산업재해 및 사망 자료 검토 ······················································································88


11. 각종 건강 지표 ······································································································91

 1) 체질량지수 ············································································································91

 2) 만성질환 유병률 ·····································································································91

 3) 주관적 건강상태 ·····································································································94

 4) 아파서 일하지 못한 날, 아픈데도 출근한 날 ································································ 95

 5) 근골격계 증상 ········································································································97

 6) 우울증 ··················································································································100

 7) 자살에 대한 생각과 시도 ··························································································102



Ⅲ. 결론 및 제언 ····································································································104


1. 직무스트레스 요인 ····································································································104

2. 노동조건 ·················································································································105

3. 사회적 건강 ·············································································································107

4. 건강 행동 및 건강 지표 ····························································································· 109


5. 제언 : 직무스트레스 예방을 위하여 ············································································· 110

 1) 직무 불안정 요인에 대한 심층 분석 ············································································ 111

 2) 현장통제 양상의 변화에 대한 진단과 대안 마련 ···························································· 111

 3) 실적 중심의 구조 심화에 대한 대응 ············································································ 112

 4) 실질적인 노동자 건강 보호와 예방책 마련 ··································································· 112

 5) 연구 결과의 현장 소통 ····························································································· 113



※ 참고자료 ················································································································ 114


<부록1> 연구사업 세부일정 ·························································································· 115

<부록2> 연구참여 설명서 ····························································································· 118

<부록3> 연구참여 동의서 ····························································································· 119

<부록4> 설문지··········································································································· 120




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